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JUNE 13-18, 2017 • UNIVERSITY AT BUFFALO NORTH CAMPUS • BUFFALO, NEW YORK, USA
PRESENTED BY: Creative Education Foundation • Journal of Creative Behavior 
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Thursday, June 15 • 1:30pm - 3:00pm
EXT0302 Dealing with Difficult and BIG Personalities in Our Facilitations and Meetings

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We have the markers, the brainstorming guidelines, the dots. Yet in seconds, a difficult participant can unravel our plans, our designs and our success because what we DON'T have are strategies to handle these unpredictable people! Each of us has experienced this pain, right? If we're lucky we navigated it. But there's no need to rely on luck – the process is simple when the core principles are in place. You will:
• Learn how to analyze the behaviors of these challenging personalities and which prevention and intervention techniques you can apply to alter their behavior.
• Explore the importance of being respectful of difficult particiapnts, even if they don’t seem to deserve it.
• Learn how to keep calm when faced with people who push your buttons.
Leaders/Presenters
avatar for Dawn DePasquale

Dawn DePasquale

Master Facilitator, Doctors at Work USA
More than 10,000 global leaders have been impacted by Dawn DePasquale’s insights and education in leadership, innovation, and Creative Problem Solving. As a master trainer and CPS 6.1 certified, she’s been a consultant to blue chip companies and premier universities including... Read More →

Thursday June 15, 2017 1:30pm - 3:00pm EDT
Greiner B120
  Main Track, Process; Tools and Techniques