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JUNE 13-18, 2017 • UNIVERSITY AT BUFFALO NORTH CAMPUS • BUFFALO, NEW YORK, USA
PRESENTED BY: Creative Education Foundation • Journal of Creative Behavior 
Thursday, June 15 • 8:30am - Saturday, June 17 • 3:00pm
IMM03 Creative Conflict Management

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Add new tools to your Creative Problem Solving tool kit so that you can skillfully analyze and manage conflicts. If you are leading innovation, chances are you are leading change. Even the most positive change initiatives can be disruptive. Interpersonal, intergroup and/or multilevel organizational conflicts can erupt without warning, and at the most inconvenient times. When small conflicts are poorly managed, it can lead to conflict tsunamis that surprise even the most skilled facilitator. But you will not get swept away or washed up if you have better tools at the ready. You will:
• Understand what conflict is and the prosocial value of conflicts for groups.
• Learn how thinking styles• yours and others• can impact team and group dynamics.
• Apply CPS tools to conflict management.
• Facilitate and explore new activities, tools and techniques• including the best tools for analyzing conflicts.
• Discover how to use underlying neuroscience principles to change negative dynamics.
• Create your own specialized kit.

Leaders/Presenters
avatar for Jacqueline Lloyd Smith

Jacqueline Lloyd Smith

British Columbia, Canada, Strategic Play
Jacqueline Lloyd Smith worked as a licensed partner with the LEGO Group in Denmark, where she was trained, and then became a trainer for the company in the method of LEGO Serious Play. In 2007, she received the LEGO Serious Play methods Business Growth Award from the Play for Business... Read More →
avatar for Jennifer Webster

Jennifer Webster

Mediator Arbitrator, Jennifer Webster
Jennifer is a mediator, arbitrator and facilitator with a focus on managing workplace conflict through Creative Problem Solving and relationship building. Prior to starting her own practice, she worked for more than 15 years as a labour mediator with Federal Mediation and Conciliation... Read More →


Thursday June 15, 2017 8:30am - Saturday June 17, 2017 3:00pm
Greiner B118